Responsible Gaming at fearwin

1. Age Restriction Policy

fearwin strictly enforces an 18+ age restriction across every product on the platform — including casino games, live dealer tables, slots, cricket betting, Monster Hi-Lo, and Cocktail Nights. No person under the age of 18 is permitted to open a fearwin account, deposit funds, or participate in any form of gambling activity on this platform. This is not a guideline — it is a firm, non-negotiable requirement.

Protecting Minors at Home

If you share a device or household with persons under the age of 18, fearwin strongly recommends the following measures:

• Always log out of your fearwin account after each session and never save your password in a shared browser.
• Enable device-level parental controls to restrict access to gambling websites. Bangladesh internet service providers and most Android / iOS devices offer built-in parental control settings.
• Never share your fearwin login credentials — your username, password, or account PIN — with any other person, including family members.
• Consider using dedicated parental control software to block gambling-related content on shared household devices.

2. Deposit Limits

One of the most effective ways to keep gambling within healthy boundaries is to set a firm cap on how much you deposit. fearwin allows all registered players to set personal deposit limits directly from their account settings. These limits can be configured as daily, weekly, or monthly caps and are applied immediately upon activation.

How Deposit Limits Work on fearwin

Once a deposit limit is set, the fearwin platform will decline any deposit attempt that would cause your total deposits to exceed the configured threshold within the selected time window. For example, if you set a weekly limit of ৳5,000, the system will block any deposit that would push your total weekly deposits above that figure — regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank).

• Reducing a limit takes effect immediately — the lower of the two limits applies from the moment you save the change.
• Increasing a limit is subject to a 72-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made during a losing streak.
• Removing a limit entirely is also subject to a 72-hour cooling-off period.

fearwin encourages every player to set a deposit limit that reflects their genuine disposable income — money they can afford to lose without impacting their financial obligations. Gambling with borrowed money or funds earmarked for essential expenses (rent, food, education, medical bills) is strongly discouraged.

3. Self-Exclusion Tools

Self-exclusion is the option to voluntarily block yourself from accessing your fearwin account for a defined period or permanently. It is the most direct protective tool available to players who feel their gambling is getting out of control, and fearwin takes every self-exclusion request seriously.

Activating Self-Exclusion on fearwin

• 1
  Log in to your fearwin account Navigate to the fearwin Login page and sign in with your registered credentials.
• 2
  Open Account Settings Go to your Account Settings menu and select "Responsible Gaming" from the sidebar options.
• 3
  Choose Your Exclusion Period Select a self-exclusion period: 30 days, 90 days, 6 months, 1 year, or Permanent exclusion. Permanent exclusion cannot be reversed.
• 4
  Confirm Your Request Review your selection and confirm. Your account will be locked immediately. You will receive a confirmation email to your registered address.
• 5
  Contact Support if Needed If you cannot access your account to activate self-exclusion, email [email protected] from your registered email address. Our team will activate the exclusion manually within 24 hours.

4. Time-Out & Reality Checks

A time-out is a shorter, temporary break from gambling that gives you space to reassess your activity without committing to a full self-exclusion. fearwin offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended in exactly the same way as during a self-exclusion period — no deposits, no bets, and no promotional communications.

Reality Check Reminders

fearwin's platform includes an optional Reality Check feature that displays a pop-up notification at regular intervals during an active gaming session. These reminders show you how long you have been playing, how much you have wagered during the session, and your net session result. You can configure Reality Check intervals in your account settings at 30 minutes, 60 minutes, or 2 hours. When a Reality Check notification appears, you have the option to continue playing or end your session immediately.

Session Time Limits

In addition to Reality Checks, fearwin allows you to set a maximum session length. Once the limit is reached, your session is automatically ended and you must consciously log back in to continue playing. This small interruption creates a moment of intentional decision-making rather than allowing play to drift on unnoticed for hours.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. fearwin has compiled a list of common warning signs that suggest gambling may be becoming a harmful habit rather than a recreational activity. If several of these descriptions apply to you, we strongly encourage you to use the support resources listed in Section 7 of this page.

Recognising these signs in yourself — or in someone you care about — is a brave and important first step. You do not need to be in crisis to reach out for support. Even if gambling feels only mildly problematic right now, speaking with a counsellor early can prevent the issue from becoming more serious.

6. Player Self-Assessment

The following questions are drawn from widely recognised responsible gambling assessment frameworks. Answer them honestly — your responses are for your own awareness only and are not shared with fearwin or any third party. If you answer "Yes" to three or more of these questions, we encourage you to contact fearwin support or a professional counselling service.

7. Getting Help & Support

If gambling is causing you distress or harm, help is available. fearwin's support team is trained to handle responsible gambling enquiries with sensitivity and confidentiality. You will never be judged for reaching out — our priority is your wellbeing, not your continued play on the platform.

Contact fearwin Support Directly

Email our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". Our team is available 24 hours a day, 7 days a week, and will respond to all responsible gaming enquiries as a priority — typically within a few hours. You can request:

• Immediate account self-exclusion
• A temporary time-out from your account
• A reduction in your deposit limit
• Guidance on counselling and support resources
• Permanent account closure

General Responsible Gambling Guidance

Beyond the tools fearwin provides directly, the following general practices can help keep gambling a positive and controlled part of your recreational life:

• Set a gambling budget before you start, and treat it as an entertainment expense — not an investment.
• Never gamble with money you cannot afford to lose. Essential household funds, savings, and borrowed money are strictly off-limits.
• Take regular breaks. Step away from the screen, have a meal, talk to someone, and return only when you feel genuinely refreshed.
• Do not gamble when you are emotionally vulnerable — stressed, tired, grieving, or under the influence of alcohol.
• Keep track of your actual wins and losses. Many players overestimate their wins and underestimate losses over time.
• Talk openly with trusted friends or family members about your gambling. Isolation and secrecy are risk factors; openness is protective.

8. fearwin's Commitment to Responsible Gaming

fearwin believes that long-term player trust is built on transparency, fairness, and genuine care for player wellbeing — not on encouraging excessive play. Our responsible gaming programme is not a compliance checkbox; it is a core part of how fearwin operates as a platform for Bangladesh players.

fearwin's platform technology includes automated monitoring that flags accounts showing patterns consistent with problem gambling — such as rapidly increasing bet sizes, extended unbroken sessions, or multiple failed attempts to withdraw funds. When such patterns are detected, a member of the fearwin responsible gaming team will proactively reach out to the player to offer support tools and check in on their wellbeing. Players may opt out of these proactive outreach communications at any time, but the underlying monitoring will continue to operate in order to protect player safety.

fearwin does not direct targeted promotional campaigns at players who have recently self-excluded, are currently subject to a time-out, or have activated deposit limits near their maximum. We believe responsible marketing is as important as responsible gaming tools.

This Responsible Gaming policy is reviewed and updated periodically to reflect best practices in player protection. The effective date of the current version is displayed at the top of this page. If you have suggestions for improving fearwin's responsible gaming programme, please share them with us at [email protected].