fearwin Privacy Policy

1. Data We Collect

When you interact with fearwin — whether browsing our platform, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with fearwin.

1.1 Registration and Identity Data

When you create a fearwin account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Bangladesh mobile phone number
• Email address
• Username and encrypted password
• Country of residence (Bangladesh)
• City (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) and anti-money laundering obligations, fearwin may request and retain copies of the following documents:

• Bangladesh National Identity Card (NID) or valid passport
• Proof of address (e.g., utility bill, bank statement issued within the last three months)
• Proof of payment method ownership (e.g., screenshot confirming your bKash, Nagad, or Rocket account is registered in your name)
• Selfie photograph or video for facial verification, where required

1.3 Financial Transaction Data

Every deposit and withdrawal processed through your fearwin account generates a transaction record. This record includes the transaction amount in Bangladeshi Taka (৳ BDT), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), the transaction reference number, date and time stamp (Bangladesh Standard Time, UTC+6), and the resulting account balance. fearwin retains these records for the periods described in Section 6 of this Privacy Policy.

1.4 Gaming Activity Data

fearwin records all gaming activity conducted through your account, including:

• Games played (slots, live casino, Monster Hi-Lo, Cocktail Nights, cricket betting, and other products)
• Bet amounts, outcomes, and session durations
• Bonus credits claimed and wagering progress
• Responsible gaming tool settings (deposit limits, session time limits, self-exclusion status)

This data is used to operate your account, fulfil regulatory obligations, detect bonus abuse, and monitor for signs of problem gambling so that fearwin can intervene with appropriate support.

1.5 Technical and Device Data

When you access fearwin via a web browser or mobile device, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited on fearwin, and session duration. This data is collected via server logs and analytics tools and is used to maintain platform performance, diagnose technical issues, and detect fraudulent or suspicious access patterns.

1.6 Communications Data

If you contact fearwin's support team via email, we retain a record of that correspondence, including the content of your messages and any attachments you provide. This data is used to resolve your query and to maintain a support history associated with your account.

2. How We Use Your Data

fearwin uses personal data collected from Bangladesh players for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, identity data
Age and identity verification (KYC)	Date of birth, NID / passport, proof of address
Processing BDT deposits and withdrawals	Financial transaction data, payment method data
Providing casino games, sports betting, and platform features	Gaming activity data, account data
Responsible gaming monitoring and interventions	Gaming activity data, responsible gaming tool settings
Fraud detection and security monitoring	Technical data, transaction data, gaming activity data
Anti-money laundering (AML) compliance	KYC data, financial transaction data
Customer support	Communications data, account data
Platform analytics and performance optimisation	Technical data, gaming activity data (aggregated/anonymised)
Sending promotional communications (where you have consented)	Email address, mobile number, gaming preferences

fearwin does not use your personal data for any purpose not listed in the table above without first obtaining your explicit consent or being required to do so by applicable law.

3. Legal Basis for Processing

fearwin processes personal data only where a valid legal basis exists. The primary legal bases on which fearwin relies are as follows:

• Contractual necessity: Processing is necessary to fulfil our obligations under the account agreement with you — including verifying your identity, processing your BDT transactions, and providing the games and services you have requested.
• Legal obligation: Processing is required to comply with applicable law, including KYC obligations, anti-money laundering regulations, and age verification requirements. fearwin must retain certain records regardless of your preferences.
• Legitimate interests: Processing is necessary for fearwin's legitimate interests in operating a safe, fair, and commercially viable platform — including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — provided those interests are not overridden by your rights and interests.
• Consent: Where fearwin relies on consent as the legal basis — for example, to send you promotional emails or SMS notifications about bonuses and offers — you may withdraw that consent at any time by updating your communication preferences in account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

4. Data Sharing & Disclosure

fearwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary to operate the fearwin platform:

4.1 Game Technology Providers

To deliver casino games through your fearwin account, fearwin shares limited technical identifiers (such as a pseudonymous player ID and session token) with game studios and platform providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers do not receive your full name, NID, or payment details. Their use of data is governed by their own privacy frameworks, which meet the standards required by fearwin's service agreements.

4.2 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, fearwin shares the transaction details necessary to process the payment — including your registered mobile number or bank account reference — with the relevant payment processor. Payment processors are contractually bound to use this data solely for payment processing purposes.

4.3 Identity Verification Services

fearwin may engage specialist third-party KYC and identity verification service providers to assist with document authentication and age verification. These providers process your KYC documents under strict data processing agreements and are not permitted to use your data for any other purpose.

4.4 Legal and Regulatory Disclosures

fearwin may disclose personal data to law enforcement authorities, courts, regulators, or other government bodies where required to do so by applicable law, a court order, or in connection with the investigation or prevention of fraud, money laundering, or other criminal activity. fearwin will notify you of any such disclosure where it is legally permitted to do so.

4.5 Business Transfers

In the event that fearwin undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. fearwin will provide reasonable notice of any such transfer via the email address registered to your account, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

5. Cookies & Tracking Technologies

fearwin uses cookies and similar technologies (including local storage and session identifiers) to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The categories of cookies used on fearwin are described below:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, fraud prevention, load balancing	No — required for the platform to function
Functional	Remembering your language preference, game display settings, and responsible gaming tool configurations	Yes — via browser settings
Analytics	Aggregated, anonymised usage data to understand how players navigate fearwin and identify areas for improvement	Yes — via browser settings
Security	Detecting suspicious login patterns, bot activity, and potential account compromise	No — required for platform security

fearwin does not use third-party advertising cookies or behavioural tracking cookies that profile you across other websites. You can manage or delete cookies at any time through your browser settings. Please note that disabling functional cookies may affect certain features of your fearwin account, such as saved game preferences.

6. Data Retention

fearwin retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, as required for anti-money laundering compliance.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for three (3) years from the date of each recorded session or bet.
• Customer support communications: Retained for two (2) years from the date of the most recent message in a support thread.
• Technical and device logs: Retained for ninety (90) days, after which they are automatically purged unless flagged as part of an ongoing security investigation.

Once a retention period has expired, fearwin securely deletes or anonymises the relevant data. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes, as it can no longer be linked to any individual player.

7. Your Privacy Rights

As a fearwin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the fearwin support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of the personal data fearwin holds about you, free of charge. fearwin will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data fearwin holds about you is inaccurate or incomplete, you may request that it be corrected. You can update most registration details directly in your fearwin account settings.
• Right to Erasure: You may request deletion of your personal data. fearwin will comply where there is no overriding legal obligation to retain the data (for example, AML retention requirements). Where full erasure is not possible, fearwin will explain the reason in writing.
• Right to Restrict Processing: In certain circumstances you may request that fearwin restrict the processing of your personal data — for example, while the accuracy of data is under dispute.
• Right to Data Portability: You may request a copy of personal data you have actively provided to fearwin in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to processing carried out on the basis of fearwin's legitimate interests. fearwin will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where fearwin processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time without detriment to your account standing or access to fearwin services.

8. Data Security

fearwin implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and the fearwin platform
• Encrypted storage of all sensitive personal data including passwords (hashed), KYC documents, and payment references
• Role-based access controls ensuring that fearwin staff can only access personal data to the extent necessary for their specific job function
• Two-factor authentication (2FA) available to all players and mandatory for fearwin staff accessing internal systems
• Regular security audits and penetration testing conducted by independent specialists to identify and address vulnerabilities
• Automated monitoring of platform access logs to detect and respond to suspicious activity in real time

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, fearwin will notify affected players via their registered email address without undue delay. fearwin will describe the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures fearwin is taking to address the breach and mitigate its effects.

While fearwin takes every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fearwin account credentials and for notifying fearwin immediately if you suspect unauthorised access to your account.

8.1 Children's Privacy

fearwin is strictly an adults-only platform for players aged 18 and above. fearwin does not knowingly collect personal data from individuals under the age of 18. If fearwin discovers that a player is under 18, the account will be closed immediately and all associated data reviewed in accordance with our legal obligations. If you are a parent or guardian and believe a minor has accessed fearwin, please contact [email protected] immediately.

8.2 Changes to This Privacy Policy

fearwin may update this Privacy Policy from time to time to reflect changes to our data practices, new platform features, or evolving legal requirements. When we make a material change to this policy, we will notify registered players via their registered email address and post a prominent notice on the fearwin platform at least 14 days before the change takes effect. The date at the top of this page will always reflect when the policy was most recently updated. We encourage you to review this Privacy Policy periodically.

8.3 Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or fearwin's data practices, please contact the fearwin Data Privacy team at [email protected] with the subject line "Privacy Enquiry". fearwin aims to acknowledge all privacy enquiries within 24 hours and resolve them within 30 calendar days. If you are not satisfied with fearwin's response to a privacy concern, you may escalate your complaint by sending a written request to the same email address, marked "Privacy Complaint — Escalation".